Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy can eliminate that risk. Responsible gaming means staying informed, setting personal boundaries, and treating gambling as a leisure activity rather than a source of income.

BC Game provides a set of tools designed to help players in the United Kingdom maintain control over their betting behaviour. These tools allow you to set deposit limits, take breaks, or restrict access to your account when needed. Using them regularly is a practical and effective way to protect your financial and emotional wellbeing.

The following principles form the foundation of responsible gaming:

• Always set a budget before you start playing and stick to it;
• Treat any losses as the cost of entertainment, not a debt to recover;
• Avoid chasing losses by placing larger or more frequent bets;
• Take regular breaks to maintain a clear perspective on your play;
• Keep gambling separate from your personal finances and daily responsibilities;
• Use the account management tools available on the platform to stay within safe limits;
• Never gamble under the influence of alcohol, stress, or emotional distress.

Gambling addiction is a serious condition that can develop gradually and affect anyone, regardless of experience or frequency of play. Being aware of the warning signs is the first step toward addressing the problem.

The following indicators may suggest that gambling behaviour has become harmful:

• Spending more money on gambling than originally intended;
• Being unable to stop or reduce gambling despite repeated attempts;
• Neglecting work, family, or personal responsibilities due to gambling;
• Borrowing money or selling possessions to fund gambling activity;
• Feeling restless, anxious, or irritable when not gambling;
• Lying to friends or family members about the extent of gambling activity;
• Using gambling as a way to escape stress, anxiety, or emotional problems;
• Continuing to gamble after significant financial or personal losses;
• Losing interest in hobbies or activities that were previously enjoyable;
• Relying on gambling as a perceived solution to financial difficulties.

If you identify with several of these signs, it is strongly advised to seek professional support and to use the self-exclusion or limit tools available through your account.

Addressing a gambling problem requires consistent effort and, in many cases, external support. BC Game encourages all players in the United Kingdom to take proactive steps if they feel their gambling is becoming unmanageable.

The following practical recommendations can help prevent addiction from taking hold or escalating:

• Set strict deposit and wagering limits through your account settings and review them regularly;
• Activate the self-exclusion feature to restrict access to your account for a defined period;
• Use the reality check tool to receive periodic notifications about the time spent playing;
• Keep a personal log of your gambling sessions, including time spent and money used;
• Talk openly with a trusted person about your gambling habits;
• Avoid using gambling platforms when feeling emotionally vulnerable or under financial pressure;
• Contact a certified gambling support service for professional guidance;
• Request a cooling-off period if you feel the need to pause your activity;
• Explore and engage with hobbies or social activities that do not involve gambling;
• If self-managed tools are insufficient, consider requesting a permanent account closure.

A number of established organisations in the United Kingdom offer free, confidential support to individuals affected by gambling addiction. Reaching out to these services is a constructive and important step toward recovery.

The following organisations provide dedicated help for gambling-related issues:

• GamCare – The leading UK support service for gambling harm, offering a helpline, online chat, and counselling: www.gamcare.org.uk;
• GamblersAnonymous UK – A peer support network for individuals with gambling problems, based on a 12-step recovery programme: www.gamblersanonymous.org.uk;
• BeGambleAware – A national charity providing information, advice, and referral to treatment services across the UK: www.begambleaware.org;
• Gambling Therapy – An international online service offering free practical advice and support for those affected by gambling: www.gamblingtherapy.org;
• GAMSTOP – A free self-exclusion scheme that allows UK players to restrict access to all UKGC-licensed gambling sites: www.gamstop.co.uk;
• National Gambling Helpline – Available 24 hours a day, 7 days a week, at 0808 8020 133, operated by GamCare.

Players in the United Kingdom who are experiencing difficulties related to gambling behaviour can contact the BC Game support team at any time. The support team is trained to handle sensitive issues with discretion and can assist with activating responsible gaming tools, processing account restrictions, or directing users to appropriate external resources.

The following contact options are available:

• Live Chat – Available directly on the BC Game website for immediate assistance;
• Email Support – Players can submit a request through the official support email accessible via the Help section of the platform;
• Help Centre – A dedicated section on the BC Game website containing guidance on responsible gaming tools, account limits, and self-exclusion procedures.